1. 🔥 What’s special about your vapes?

Our vapes are ready to use, deliver intense flavors, ship from European warehouses, and are 100% original. Whether you want fruity, fresh, or sweet profiles—at dezig.de you’ll find your new favorite device.

2. 💻 Do I need to create an account to order?

No, you can conveniently check out as a guest.

A customer account does have benefits such as:

• Faster checkout
• View order history
• Easier returns process

3. 📦 When will my order be shipped?

Orders are usually processed within 24–48 hours.

Shipping then takes 2–3 business days—direct from European warehouses, with no customs and with tracking.

4. 🧾 Will I receive an invoice?

Yes. You will automatically receive the invoice by email after purchase.

If needed, you can also request it again via customer service.

5. 💰 What happens if my payment fails?

If your payment doesn’t go through:

• ✅ Try another payment method
• ✅ Check whether your bank allows online payments
• ✅ Or contact us—we’ll help you right away

6. 📦 Can I track my order?

Yes. As soon as your parcel has shipped, you’ll get a tracking email.

That way you always know exactly where your order is.

7. 🤧 What if my vape doesn’t work?

No worries—if your vape is defective or was damaged in transit, please write to us within 14 days of receipt.

We’ll review the case quickly and find a solution (replacement or refund).

8. 📍 Which countries do you ship to?

We ship within Europe, including:

🇩🇪 Germany, 🇧🇪 Belgium, 🇳🇱 Netherlands, 🇫🇷 France, 🇱🇺 Luxembourg, 🇦🇹 Austria, 🇪🇸 Spain, and more.

9. 🎁 Do you offer promotions or quantity discounts?

Yes!

From certain quantities you automatically receive a discount:

• 3–4 vapes: –10%
• 5–9 vapes: –15%
• 10+ vapes: –20%

👉 Combinable with already reduced prices!

10. 💼 I want to order larger quantities—possible?

Yes, we also offer bulk & B2B deals—ideal for shops, resellers, or communities.

Just write to us at info@dezig.de and we’ll create a custom offer for you.