At dezig.de, your satisfaction comes first. Our products are carefully selected, and our team is always here for you if something isn’t right. This policy is designed to provide fair and transparent return and refund conditions.

📅 Right of Withdrawal (14 Days)

You have the right to withdraw your order within 14 days of receipt without giving any reason.

How it works:

  • Send us an email at info@dezig.de
  • Include your order number and the reason (optional)
  • Make sure the item is:
    • Unopened
    • Unused
    • In its original condition and original packaging

Opened or damaged products cannot be accepted for return.

🛠️ Received a defective product?

If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

  • Send us a photo or a short video showing the defect
  • Include your order number
  • Our team will review the case as quickly as possible and find a fair solution

✅ Possible solutions

Depending on the case, we can offer you:

  • A replacement product
  • A voucher (shop credit) for your next order
  • A (partial) refund (shipping costs excluded, unless the product is faulty)

If we cannot determine a product defect, we reserve the right to decline the return.

🔁 Exchanges?

A direct exchange is not possible.

If you would like a different item, please return the original item (according to the conditions) and then place a new order.

🚫 What cannot be returned?

Non-refundable items include:

  • Products with signs of use or improper handling
  • Items that have been intentionally altered or damaged
  • Returns that appear abusive or fraudulent

💵 Who pays the return shipping costs?

  • For defective goods or our error: We cover the return shipping costs ✅
  • For change-of-mind / withdrawal: The buyer covers the return shipping costs ❌

👉 We recommend using tracked shipping for returns to avoid loss.

🛡️ Abuse protection

We reserve the right to review and, if necessary, decline abusive returns or repeated unjustified claims. Honesty and fairness are our top priority—for you and the community.

🔄 Changes to this policy

dezig.de may update this return policy at any time. The current version is always available on this page.

📩 Contact

Do you have questions or need help submitting a return request?

📧 info@dezig.de
⏱ Response time: usually within 48 hours on business days

Our goal: to provide you with a simple and pleasant experience—even when something goes wrong.